Work through these in order. Anything an institution cannot answer in writing is
itself an answer.
Confirm who you are dealing with
Establish whether you are speaking to the institution itself or to a recruitment agent
paid a commission per enrolled student. Both are legitimate; the difference matters when you
are weighing advice.
Ask: "Are you employed by the institution, or are you an agent? Is your fee
paid by me or by them?"
Get the registered entity in writing
Take down the full registered name, registration number and campus address. Check that
the entity on the offer letter and on the payment instructions is the same one.
Ask: "Please email me the registered name, registration number and the
address this registration covers."
Look up the exact programme
Search the Malaysian Qualifications Register yourself — do not rely on a screenshot sent
to you. Match the programme title, level, campus and study mode.
Ask: "What is the exact programme title as it appears on the MQR, and what is
its current status?"
Check the qualification level
Confirm which level of the Malaysian Qualifications Framework the award sits at, and what
it lets you progress to. "Diploma", "advanced diploma" and "degree" are not
interchangeable.4
Ask: "Which MQF level is this award, and which qualifications does it give
entry to afterwards?"
Get the full fee schedule
Request every cost for the whole programme in one document, plus the refund and
withdrawal terms. Verbal totals have a way of growing by semester three.
Ask: "Please send the complete fee schedule for the full duration, and the
written refund policy."
Check professional recognition, if you need it
For regulated careers, academic accreditation is not the same as recognition by the
professional body that will licence you. Confirm with that body directly, not with the
institution.
Ask the professional body: "Is this specific programme, at this campus,
recognised for registration purposes?"
Keep every answer as an email rather than a chat message
or a phone call. If a claim later turns out to be wrong, a written record is what you will need.